A Pennsylvania woman has taken it upon herself to undo what she considers an injustice in the case involving a malfunctioning online slot game in New Jersey. According to the plaintiff, she has been refused a $100,000 jackpot from an online slot game due to a “bug” in the system.
However, the woman is not convinced that this is a good enough excuse, and she is going after the main culprit in her opinion – the manufacturer. She is not alone, as New Jersey regulators have cited numerous cases against the company brought up by 14 gamblers.
The regulator has not provided details whether the company was at fault or whether it was a matter of a genuine technical mishap that the supplier had no control over.
Disgruntled Punters Seek Justice with Regulators and Courts
Apparently, the manufacturer has cost over a dozen players a pretty penny, that is, if they can prove that in a court of law. All gamblers claim that they have won more than the manufacturer ended up paying out under different pretexts, the latest being a malfunction in the system.
For Lisa Piluso, a Pennsylvanian resident, the sum should allegedly have been $100,000. She was first offered $280, but after disputing her win, American Gaming Systems, the company now in the crosshair of her ire, is offering to up that amount to $1,000.
Piluso though, has not settled for the latter and has brought up a case with the US District Court in Camden. She argues that while playing a slot by AGS in New Jersey on October 2, 2020, she managed to win the now disputed sum.
The woman found it hard to believe when she heard from AGS officials, including the company president, that the payout of the $100,000 jackpot would not be honored. All public communication has been handled by Paul D’Amato, the plaintiff’s lawyer.
Piluso May Not Be Entitled to a Higher Win After All
“How many other players have been in the same situation but agreed to settle for a fraction of their winnings after being told they, too, were ‘nice people,” Piluso asked rhetorically. The woman was using the Caesars Interactive platform to play, but the casino has not been named as a defendant in the case.
However, regulators have been brought into the matter. The New Jersey Division of Gaming Enforcement has been actively looking into the matter, which is seldom a good thing for industry entities. However, the DGE responded to Piluso, informing her that a bug had been identified that wrongly failed to clear the previous symbols from the player’s screen.
Deputy attorney general Jennifer Russo-Belles said that “an error” had misled the patron to believe that she had won more than she had. Russo-Belles’s stance suggests that AGS has had a right to deny the payout, something that Piluso clearly objects to.
“This error caused the patron(s) to believe that their bonus round winnings were higher than the actual winnings.”Deputy attorney general Jennifer Russo-Belles
Russo-Belles added that the state has already acted against AGS, fining the manufacturer $1,000 for failure to ensure that the game was running optimally in the first place. However, AGS may still contest the matter as information on this is unclear.
The case brought by Piluso is nowhere near over; it seems as she is determined to pursue what she believes to be justice.