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Casinos across the United States offer different incentives for their customers. While many leading operators offer loyalty programs that allow their users to accumulate points and unlock different prizes, others offer raffles, promotions or giveaways. Hardly anyone can say no to something that is free, especially if that involves casino credit. This is precisely the case of an Oxford, Maine casino.

Oxford Casino, operated by Churchill Downs, has some 27,000 square feet of gaming space, offering 28 table games and 970 slot machines. The premier gaming and entertainment destination also offers a variety of dining outlets and a hotel with nearly 110 rooms. On a weekly basis, Oxford Casino engages in a special promotion, picking five customers who receive credits for slots.

The weekly draw grants five random clients with $250 in free slot credits, informing them via email. While usually, the number of customers is only five, recently, a number of other patrons also received such email. To their disappointment, this email was sent by mistake, as announced by FOX 23. Five lucky guests picked randomly received an email informing them of the $250 in free slot credits on January 10. However, shortly after, an unspecified number of customers were also sent the same promotional email.

Patrons File Complaints after the Mistaken Promotion Emails

Matt Gallagher, Oxford Casino’s general manager, revealed that five patrons were notified correctly about their winner status on January 10. Yet, he explained that as a result of a human error, other patrons who were not winners in the promotion also received the same email, notifying them of the free slot credits.

“Unfortunately, the same email was incorrectly sent to a number of patrons who were not winners. This was the result of a human error.“
Matt Gallagher, general manager at Oxford Casino

Upon uncovering the error, Oxford Casino contacted the state’s gambling regulator, the Gambling Control Unit. The operator sought and received approval from the regulator to email the customers who were mistakenly notified about the winning credits, notifying them about the annulment of the offer.

Despite the swift actions of Oxford Casino, a dozen people filed complaints with the Gambling Control Unit. Currently, it remains unclear what is the total number of customers who were emailed with the promotion by mistake.

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Jerome García

Journalist

Jerome is a welcome new addition to the Gambling News team, bringing years of journalistic experience within the iGaming sector. His interest in the industry begun after he graduated from college where he played in regular local poker tournaments which eventually lead to exposure towards the growing popularity of online poker and casino rooms. Jerome now puts all the knowledge he's accrued to fuel his passion for journalism, providing our team with the latest scoops online.

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10 Comments

Bonnie Hoag
January 16, 2024 at 6:39 pm

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This happen to me n my partner n my daughter n soninlaw that live in another state. We were all so excited any started to text back and forth making plans to meet up.
We were so upset about the second email saying it was their mistake. It just didn’t make any sense at all to us.
I didn’t realized that there was a place we could report this too. We would like to be added to the list of the other 12 folks complaining about this.
I feel that it was them that sent these messages they should have to pay out.
- Cynthia
  January 17, 2024 at 9:16 pm
  
  I got the same email saying I won. As soom as I saw it I was so excited and even changed my plans so I could go enjoy my winnings. What a bummer when I got the email saying it was an accident that it was sent to me 🫤
Ken Brown
January 16, 2024 at 10:59 pm

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I was also the victim of this foul play by casino in reality they should do something for the people who were emailed I for one will not go back to Oxford casino casino ever again
Neal Van Lieu
January 16, 2024 at 11:23 pm

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I don’t believe an apology was enough to turn around the disappointment that I was feeling after finding out I really didn’t win anything.
Cindy
January 17, 2024 at 12:55 am

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I didn’t report it but I was 1 of those people they sent I won 250 free play then a little later took it back never heard of this before was not nice gets you excited and then they say sorry we take it back how cruel
amanda figueroa
January 17, 2024 at 10:12 am

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I was also a victim I live in Lewiston 20 min away I Screen, go to my husband get up ready. Get rid of 2 feet and $50 credits. Let’s go with the hotel. Take casino hotel and then a few minutes later. I got the stupid email saying that I was a mistake. I want my two hundred fifty credit that’s not right we should get compensated
Joe
January 17, 2024 at 12:31 pm

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Gaming Commission is as corrupt as casinos are. They won’t do anything about this bait and switch tactic.
- Diane Derocher
  January 17, 2024 at 6:36 pm
  
  It happen to my husband too. There should be some sort or compensation.
Allie & larry
January 18, 2024 at 12:09 am

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Yes, my husband and myself were also victims and received the emails at same time, dame bat channels. I even tried calling to book a room using my rewards from a different promotion 🙃. Wow so yes , we should get some kind of something here folks. That’s alot of unhappy people right now!
Susan
January 20, 2024 at 1:48 pm

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I also received the email notification and didn’t report it. Chalk it up to another thing, to go to be true. Just another disappointment.