June 9, 2022 3 min read


Football Index Clients Lose Hope as UK Minister Denies Them Compensation

A UK cabinet minister announced that the government would not provide any compensation for clients of failed sports betting company Football Index. This decision comes more than a year after the UK gambling commission stripped Football Index of its gambling license and quashed the hopes of thousands of customers.

Football Index Suffered a Swift and Unexpected Demise

Football Index was an online gambling company that launched in 2015 and allowed users to buy imaginary shares in football players. The value of a given player fluctuated depending on their performance, creating a speculative market for savvy sports fans. This unique twist quickly gathered momentum, and Football Index skyrocketed in popularity. Ads for it could be seen on everything from billboards to buses, and the company even put its name on the shirts of two football teams.

During the 2018/2019 football season, the operator saw over £321 million traded on its platform, and over £4.3 million was paid out to traders. March 2021 suddenly saw a significant reduction in the value of all open wagers, and Football Index went bankrupt shortly after. The UK Gambling Commission revoked the operator’s license after that, but it was too little too late. Most users’ cash balances have since been returned, but this does not apply to their open investments during the collapse. 

Customers Are Very Unlikely to Receive Even a Portion of Their Investments

The UK Government has so far refused to compensate Football Index users. A special debate on the matter took place on June 7 where Nigel Huddleston, Department for Digital, Culture, Media and Sport (DCMS) parliamentary under secretary, doused any remaining hopes of financial aid. “We do not think it would be appropriate for the government to use public funds to cover losses to individuals resulting from the collapse of a gambling company,” he stated and added that putting money in gambling was not the same as investing in other things, such as savings products. Huddleston expressed his sympathies towards the individuals affected by the crash but noted that the DCMS does not have the statutory powers to offer any redress for the losses.

An estimated £90 million in open stakes effectively vanished after the platform collapsed, leading to an average loss of about £3000 per customer. During the government debate, numerous MPs shared correspondence from their constituents, and some blamed the situation on a failure by the regulator. They proposed that at least some compensation needs to be provided to those affected and claimed that the funds could come from fines imposed by the Financial Conduct Authority (FCA) and the UK Gambling Commission.

The debate ultimately failed to change the government’s position on the matter. Huddleston acknowledged that there had been some regulatory failures but reiterated his stance that reimbursing customers of a gambling operator would be “inappropriate.” He also added that using funds from fines would be illegal and that there are procedures that the government cannot violate.

Some disgruntled customers have taken the matter into their own hands and have employed the efforts of law firm Leigh Day to create a Football Index Action Group. The firm has invited former Football Index clients to make use of its services as it plans to take legal action and attempt to win some compensation for its clients.

Deyan is an experienced writer, analyst, and seeker of forbidden lore. He has approximate knowledge about many things, which he is always willing to apply when researching and preparing his articles. With a degree in Copy-editing and Proofreading, Deyan is able to ensure that his work writing for GamblingNews is always up to scratch.

1 Comment

  • Sam
    June 10, 2022 at 9:29 am

    Whilst the transactions are described as ‘investments’, they were more akin to bets. The situation is analogous to Betfair changing the terms of customers’ bets after the bet had been placed and then failing to pay out. There may well be legal obstacles to a government compensation award but the reality is that the regulator failed to properly regulate Football Index and, as a result, customers lost a lot of money. It’s not a case of reckless gamblers losing money on bets, the company changed its terms and then went bust. It’s unclear why it’s inappropriate for the government to provide a bailout to Football Index but it’s fine when banks act unlawfully/unethically and need bailing out. Equally, if the same happened to a household name like Betfair, it would not be surprising if the UK government were to step in to help customers.

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