Rush Street Interactive Promised It Will Not Surcharge Customers

Rush Street Interactive (RSI), a leading online casino and sports betting operator, has made an important announcement to its customers. Unlike some of its competitors, RSI emphasized that it has no plans to implement a customer surcharge.

RSI Will Prioritize the Player Experience

In its official announcement, RSI said that it will not surcharge customers, saying that this is a reflection of its dedication to providing exceptional value to its players. In line with the company’s customer-centric approach, no additional charges are forthcoming, it reassured the players.

According to Richard Schwartz, RSI’s chief executive officer, this decision was a no-brainer since the company truly wanted to prioritize its customers’ experience.

As we put our customers first, it was an easy decision for us.

Richard Schwartz, CEO, RSI

RSI further added that its customer-first approach was further exemplified by its recent accolades. The company, for context, was named EGR North America Customer Services Operator of the Year for the fifth year in a row. The company noted that this highlights its “unwavering dedication to customer service excellence and ongoing efforts to exceed player expectations.”

RSI furthermore offers unparalleled rewards and top-tier loyalty programs, allowing it to further dazzle players with amazing entertainment opportunities and prizes. The company’s core philosophy is to build trust with its players and make them feel “valued and appreciated.”

We believe that RSI’s focus on customer satisfaction, coupled with its innovative rewards and loyalty programs, sets a benchmark for excellence in the online gaming industry.

Richard Schwartz, CEO, RSI

DraftKings’ Share Price Declined

RSI’s statement comes as competitor DraftKings announced a planned surcharge on net winnings in four states. As a result, winning customers in Illinois, New York, Pennsylvania and Vermont risk receiving less money because of this change.

The change was prompted by the high tax rates in those four states but may end up spelling trouble for the operator as its share price took an immediate blow. The slide caused an 11.79% weekly loss to the stock.

As the company’s shares plummeted, experienced analysts suggested that the recent drop may be a buying opportunity for investors with good foresight.

In other news, both DraftKings and RSI recently shared their Q2 results, reporting strong financial positions amid growth in profitability.