Fanatics Sportsbook Outage Triggers Backlash and $1M Payout

Fanatics Sportsbook experienced a big technical problem this week that stopped sports bettors in New York and other locations from getting into their accounts, making bets, or taking out money. This made customers angry and led to guesses about what caused it. Fanatics says a cut fiber optic cable caused the issue, which has messed up the company’s work during an important time for online betting.

Fanatics Sportsbook Outage Sparks Outrage and Sabotage Rumors across Northeast

The outage started on Wednesday afternoon. It hit New York the hardest, but also affected users in nearby states like Connecticut, Pennsylvania, and New Jersey. The company says it will honor and settle all bets placed before the service went down. However, users have not been able to place new bets or manage their money, which has caused a lot of anger on social media.

Fanatics claims a “third party” cut the cable, causing the problem. However, they did not give any more details. This lack of information has made some users and industry watchers wonder if the damage was an accident or on purpose. As the stakes get higher in New York’s profitable sports betting market, people are talking more about possible sabotage.

Customers expressed their frustration online. One user called the situation “strange,” considering how big the problem was. Others demanded answers and quick fixes. Another user, James Reynolds, stressed that the issue affected the whole country and urged Fanatics to “make this right.”

Fanatics Offers $1M in FanCash to Win Back Trust after Outage

To fix its damaged image, Fanatics has promised $1 million in FanCash to users who had problems. New York customers will also get a 50% Profit Boost Token. The company said these issues sometimes happen outside their control, but assured they care about keeping customers happy.

FanCash, the platform’s reward money, lets users buy stuff on Fanatics.com or get extra bets in the sportsbook. While this payment might not make everyone happy, it shows Fanatics is trying to keep its position in New York’s tough market.

Fanatics Sportsbook, part of the sports gear company owned by Michael Rubin, is number five in New York’s online betting world. In the last year, it has handled $1.6 billion in bets and kept $120.2 million. Even though it is smaller than big names like FanDuel and DraftKings, Fanatics still wants to grow and keep customers from leaving after this surprise problem.