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Insider
October 23, 2024
Daniel Brookes: “Betting on customer loyalty? Then it’s time to talk about support”
With acquisition costs soaring, losing a customer due to poor support has never been more costly. Operators need to find new ways to place customer support at the heart of their retention strategy, says Rdentify CEO Daniel Brookes. The following text is written by Brookes. It’s no secret that in most regulated markets, the cost […]
Insider
June 7, 2024
Elliott Rapaport: “Birches Health Works to Ensure Access to Responsible Gambling Tools is Front and Center”
In our conversation with Birches Health CEO Elliott Rapaport we go through all the check boxes to better understand how bettors can stay safe. Rapaport argues that the important thing is to learn how to be smart about your wagers and bet responsibly. There are a number of ways to achieve this, but some practical […]
Insider
January 24, 2024
Sumsub’s Ilya Brovin on Preventing Gambling Fraud in 2024
Online gambling continues to grow with an expected growth rate of 7.76% each year, with a projected revenue of $138.1 billion in 2028. Much as the gambling industry sees rapid growth, so do the cases of fraud, leaving gaming operators overwhelmed. Bonus abuse and affiliate fraud are two of the more common types of fraud […]
Insider
December 8, 2023
The Dutch Data Dilemma
The Netherlands’ regulator is cracking down on operators which don’t meet its strict requirements on data storage. BetComply Director Mike de Graaff and Pretty Technical Director of Operations Tom Squirrell take a closer look at how to avoid sanctions. Q: The Dutch regulator (KSA) recently issued a warning to Holland Casino, noting that it could […]
Insider
December 7, 2023
Kalin Kalinov: “We are actively contributing to the evolution of crypto payments”
In this Conversation with CoinPayments CMO Kalin Kalinov, we take an extensive look into the iGaming industry and its adoption of digital currencies in the face of cryptocurrencies. The company further outlines its own time-tested and resilient approach that allows it to carry forth despite the challenges in the sector, delivering an impactful and business-defining […]
Insider
June 30, 2023
ZingBrain AI CPO Oleg Smolerov: “AI is Transforming Online Gaming – Make It Work for You”
Artificial intelligence (AI) technology has well and truly arrived in the public consciousness over the last few months, with tools such as ChatGPT, DALL·E 2 and Midjourney delighting millions of users worldwide. At the same time, AI’s first mass-market moment has been greeted with both excitement and concern, as businesspeople, politicians and other stakeholders get […]
Insider
June 8, 2023
Personalization in the iGaming Journey: From Safer Gambling to Happier Customers
Personalization and AI have been deployed successfully to not only ensure engagement, but also strengthen responsible gambling, and help players and businesses operate in a safer and more sustainable way. Leigh addresses this exciting technology in the face of changing consumer habits, business needs, and not least – the big regulatory picture. Q: Future Anthem […]
Insider
May 22, 2023
Danish Gambling Authority Putting The Oversight Back In Regulation
An April 2022 review of the policies and procedures around safer gambling turned up a list of concerning trends that regulators have since been working hard to address. By and large, operators were found to be lacking in their overall efforts to protect their customers from gambling-related harm. The subsequent crackdown on behavior sets a […]
Insider
May 17, 2023
PASPA Repeal: Five Observations of the Market Evolution
Since PASPA was repealed on May 14 2018, sports betting has been legalised in more than 30 states and iGaming in six, with the industry now firmly establishing itself in the US. The evolution of the sector over the last five years has been exhilarating as the market takes shape across numerous states. We spoke […]
Insider
April 13, 2023
The Experts That Wagered on Ontario Now Weigh Its Impact
With predictions of it becoming one of the largest online gaming marketplaces in the next three years, we spoke to Antonino Barra (AB), Head of Sales at Altenar, John-Paul Rowland (JPR), VP Europe, Asia & Americas at BetGames and Nadiya Attard (NA), CCO at Relax Gaming about the impact Ontario will generate. What has made […]
