GamStop Helps People Control Their Gambling Behavior

A significant share of gamblers who registered with a self-exclusion scheme completely stopped or reduced gambling since registering with the scheme, an independent evaluation report revealed.

Impact on Gambling Behavior

Provided by research consultant company Sonnet, the first independent evaluation of the GamStop self-exclusion scheme for online gamblers found out that 82% of consumers have been positively affected after registering with the service.

“We are grateful to Sonnet for carrying out this very detailed evaluation of the service and are studying their recommendations carefully.”

Fiona Palmer, CEO, GamStop

Moreover, the survey, based on more than 3,300 users and utilizing profound interviews, revealed that 84% of respondents feel safer from gambling-related harm and in control of their gambling, following registration with the self-exclusion scheme.

“We are delighted to know that vulnerable consumers who have registered with Gamstop have found it has helped them control their gambling and made a positive impact on their lives.”

Fiona Palmer, CEO, GamStop

Evaluating the self-exclusion service, 80% of respondents replied that they had achieved the intended outcome after the registration, being it to stop gambling completely, to reduce their gambling or to take a short break away.

Impact in Other Areas of Life

Other findings of the independent evaluation are that 77% of the participants were feeling more in control of their personal and household finances after joining the scheme. 72% reported they experienced improvements in terms of anxiety and stress levels and 63% enjoyed improved family relationships. 60% reported they were better focused at work, while 40% said they reduced the consumption of alcohol.

“The insights in this report are extremely helpful and we welcome the opportunity to look at all suggestions for further improvements to the service, including extending the length of the maximum exclusion period to give them peace of mind that they will benefit from the long-term protection that Gamstop provides.”

Fiona Palmer, CEO, GamStop

In conclusion, the survey outlined that “Gamstop is reaching a broad range of consumers, well-aligned to the broader population in terms of age, ethnicity and socio-economic status” It recommends the introduction of a broader range of exclusion periods, as well as a targeted engagement strategy to reach people who have never accessed support from gambling specialists.