NGCB Issues Important Notices About Surveillance and Gambling Help Lines

The Nevada Gaming Control Board (NGCB) issued a notice this week to the state’s casino operators, encouraging them to inform customers about the updated contact numbers for the National Council on Problem Gambling (NCPG) helpline. These numbers include 1-800-MY-RESET, 1-800-522-4700, and1-800-GAMBLER.

NGCB Requires Casinos to Display NCPG Helpline Number

According to the notice, each licensee must display or make available, in prominent locations within or near gaming areas, cage areas, and cash dispensing machines in gaming spaces, written materials outlining the nature and signs of problem gambling. In addition, casinos must display the toll-free telephone numbers for the National Council on Problem Gambling or another approved organization that offers information and referral services for individuals experiencing gambling problems.

Last month, on January 29, 2026, the National Council on Problem Gambling updated the phone number for its National Problem Gambling Helpline to 1-800-MY-RESET. The new notice is being issued to formally recognize the new helpline number.

NGCB Updates Its Surveillance Policies

However, this isn’t the only important update that the NGCB has made over the past week. A couple of days before the above-mentioned announcement, the regulator revealed that the chair of the Board plans to revise multiple sections of the state’s casino Surveillance Standards, as authorized under regulations of the Nevada Gaming Commission.

The proposal would also update requirements for surveillance equipment, staffing and training, malfunction reporting, and minimum camera coverage across gaming areas, including slot machines, table games, sports pools, cages, vaults, and count rooms. Additional changes would modernize recordkeeping and digital recording standards, revise rules for gaming salons and club venues, strengthen overall system requirements, and introduce a new standard for restricted licensees. Regulators said further amendments may be adopted as necessary to implement the changes.

Any licensee that opposes the proposed casino Surveillance Standards or revisions may submit a written request for review of the Chair’s administrative decision under Regulation 5.160(4) of the Nevada Gaming Commission. If a request for review is filed, the implementation of the proposed standards or changes will be suspended until the NGCB – and, if further appealed, the Commission – takes action.

One last important thing the NGCB has done recently, we should mention is the fact that it successfully banned Polymarket for two weeks, which marks significant progress in its lawsuit against the prediction markets provider.